POLICIES AND GUIDELINES:

User Agreement
Hostcrew provides web hosting to numerous clients, which means that we have a responsibility to protect each client and to provide the best services available. The following guidelines have been established to ensure these crucial obligations are met.

These Policies, Guidelines, and Disclaimer are intended for all domains residing on Hostcrew servers, including regular hosting clients, resellers, and their clients. We ask that all clients reselling our hosting services in any way, including those providing non-virtual hosting services, implement these same Policies, Guidelines, and Disclaimers into their own web sites to ensure that the same are understood and met by their clients.

RESELLER'S:

Resellers and their clients are bound by these same Policies, Guidelines and Disclaimers. By reselling and purchasing Hostcrew services, you hereby agree that Hostcrew shall not be held liable for any promises or failure of same that Reseller's extend to their clients, including but not limited to, quality of service, financial obligations, financial losses or any other claim NOT provided to Reseller in writing by Hostcrew . It is the legal duty and obligation of the Reseller to provide these policies and guidelines to its client(s).

UNLIMITED TRAFFIC RESTRICTIONS:

UNLIMITED TRAFFIC does not apply to any domain account consuming 20% or more of systems resources. Following are a list of sites that will often require more than 20% of our systems resources: Multiple domains residing at a single IP address, domains with archives or galleries, (i.e. .gif, .jpg, .exe, .zip, .tar, etc.), and domain accounts offering download files.

We are not saying that your web site can not contain such files, however if at any time they consume 20% or more of our systems resources you will be contacted to resolve the problem.

UNACCEPTABLE ACTIVITIES:

These include spamming (sending unsolicited advertising to those with which the customer has no existing business relationship, posting off-topic advertising in newsgroups); spoofing (using a return email address which is not the valid reply address of the sender or sending an email message which does not contain enough information to enable the recipient to identify the party who is really sending the message; passive spamming (promoting a web site hosted by Hostcrew by spamming from some other source), trolling (posting controversial messages in newsgroups to generate responses), mailbombing (inundating a user with email without any serious intent to correspond), generating a higher volume of outgoing mail than a normal user (20% or more of available system resources), and subscribing someone else to an electronic mailing list without that person's permission. A message is considered unsolicited if it is posted in violation of a newsgroup charter or sent to a recipient who has not requested the message. Making an email address available to the public does not constitute a request to receive messages. Distribution of mass emailing programs is also prohibited. All recipients on a mailing list must have personally subscribed. Mailing lists may not be used to distributed unsolicited email. Any customer repeatedly "mailbombed" or that attracts such behavior will be asked to leave. If you are not sure if your actions will be in violation, please ask first abuse@Hostcrew.com. We also do not allow sites selling spamware.

Age. The client must be 18 years of age to obtain our service.

Abuse of the legal rights of others:

Examples of unacceptable activities in this regard include posting private information about a person without their consent, infringing intellectual property rights, defaming a person or business, and knowingly making available code which will have a deleterious effect on third party computers. Hostcrew supports free speech on the Internet, and will not suspend or cancel a customer’s account simply because it disagrees with the views expressed by the customer. Where there are allegations that a customer’s on-line activity has violated the legal rights of a third party, Hostcrew will not substitute itself for a court of law in deciding tort claims raised by the third party.

Abuse of the law:

Hostcrew ’s services may be used for lawful purposes only. Illegality includes but is not limited to: drug dealing; attempting without authorization to access a computer system; pirating (distributing copyrighted material in violation of copyright law, specifically MP3s, MPEG's, ROMs, and ROM emulators); gambling; schemes to defraud; trafficking in obscene material; sending a message or having content that is obscene, lewd, lascivious, filthy, or indecent with intent to annoy, abuse, threaten, or harass another person; threatening bodily harm or damage to individuals or groups; violating U.S. export restrictions; stalking; or violating other state or federal law such as the Electronic Communications Privacy Act, the Computer Fraud and Abuse Act, or the Economic Espionage Act. Linking to illegal material is also prohibited. Hostcrew reserves the right to check system files, email, and other data on our servers for illegal content and materials, or for any other reasons deemed necessary.

Pornography:

Pornography and sex-related merchandising, or links to such material, even if legal, is not an acceptable use of Hostcrew ’s servers.

Abuse of Hostcrew Server Resources:

Running programs in the background on a Hostcrew ’s server without Hostcrew prior written authorization, or running chat rooms, Internet Relay Chat, IRC bots, and the like are not acceptable uses of Hostcrew ’s servers. Further, any usage of twenty percent (20%) or more of our system resources is an undue burden on our system and is unacceptable. If your usage ever exceeds twenty percent (20%) of system resources, you will be contacted and asked to eliminate the problem. In addition, any domain that exceeds ten gigabytes of bandwidth traffic can be terminated without prior notice.

Hacking/Cracking:

Hostcrew reserves the right to report illegal activities to any and all regulatory, administrative, and/or governmental authorities for prosecution.

OTHER BEHAVIOR:

The following examples of unacceptable behavior are non-exclusive, and are provided for guidance purposes. If you are unsure if your actions will be a violation of our policies please ask abuse@hostcrew.com

Server broadcast messages or any message sent on an intrusive basis to any directly or indirectly attached network Attempt to circumvent any user authentication or security of host, network, or account. Accessing data not intended for user. Probing the security of any network. Spawning dozens of processes. Port scans, ping floods, packet spoofing, forging router information, Denial of Service attacks, sniffers, flooding, spoofing, ping bombing, smurfs, winnuke, land, teardrop. Promulgation of viruses. IRC bots such as eggdrop or BitchX. Any activity, whether or not the intrusion results in the corruption or loss of data, will be investigated and proper action taken. The presence of any of these programs, whether or not run, will result in action against the user including suspension or termination.

CLIENT RESPONSIBILITY:

The client is responsible for all activity originating from the account unless proven to be a victim of outside hacking or address forgery. The client is responsible for securing their username/password. Use of Hostcrew service requires a certain level of knowledge in the use of Internet languages, protocols, and software. This level of knowledge varies depending on the anticipated use and desired content of the web space by the client. The following examples are offered: Web Publishing: requires knowledge of HTML, properly locating and linking documents, FTPing Web contents, Graphics, text, sound, image mapping, etc. FrontPage web publishing: knowledge of the FrontPage tools as well as Telnet and FTP understanding and capability. CGI-Scripts: requires a knowledge of the UNIX environment, TAR & GUNZIP commands, Perl, CShell scripts, permissions, etc. Mail: a use of mail clients to receive and send mail, etc. The client agrees that he or she has the necessary knowledge to create and maintain their web space. Client agrees that it is not the responsibility of Smart-Webhosting to provide this knowledge or support outside matter specific to Hostcrew servers.

BACKUPS:

Full backups are made weekly, and backups of new/changed data made nightly. No guarantees are made of any kind, either expressed or implies, as to the integrity of these backups. Backups are made for server restoration purposes only. It is the clients’ responsibility to maintain local copies of their web content any information. If loss of data occurs due to an error of Hostcrew , Hostcrew will attempt to recover the date for no charge to the client. If data loss occurs due to negligence of client in securing their account or by an action of the client, Hostcrew will attempt to recover the data from the most recent archive for a $50.00 fee.

IP NUMBERS:

Hostcrew maintains control and any ownership of any and all I.P. numbers and addresses that may be assigned to the client and reserves in its sole discretion the right to change or remove any and all IP numbers and addresses.

ACCOUNT CANCELLATION:

All account cancellations must be given at least 30 days prior to billing cycle to allow for all billing to be terminated. If your billing falls within the 30 days no refund will be issued. If there is any billing after the 30 day notice a full refund will be issued.

SUSPENTION/TERMINATION

Suspension of Service
Customer or Reseller agrees that HostCrew may suspend services to Customer or Reseller without notice and without liability if HostCrew reasonably believes that the services are being used in violation of this Agreement or Customer fails to cooperate with any reasonable investigation of any suspected violation of this Agreement, or HostCrew reasonably believes that the suspension of service is necessary to protect its network or its other customers, or as requested by a law enforcement or regulatory agency. Customer shall pay HostCrew's reasonable reinstatement fee if service is reinstituted following a suspension of service.

Termination
Any Service may be terminated by Customer prior to the expiration of the Initial Term or any Renewal Term without further notice and without liability if HostCrew fails in a material way to provide the service in accordance with the terms of the Agreement and does not cure the failure within ten (10) days of Customer's written notice describing the failure in reasonable detail. The Agreement may be terminated by HostCrew prior to the expiration of the Initial Term or any Renewal Term without further notice and without liability as follows: (i) upon ten (10) days notice if Customer is overdue on the payment of any amount due under the Agreement; (ii) Customer materially violates any other provision of the Agreement, including the AUP, and fails to cure the violation within thirty (30) days of a written notice from HostCrew describing the violation in reasonable detail; (iii) upon one (1) days notice if Customer's Service is used in violation of a material term of the AUP more than once, or (iv) upon one (1) days notice if Customer violates Section 5 (Customer Information) of this Agreement. Either party may terminate this agreement upon ten (10) days advance notice if the other party admits insolvency, makes an assignment for the benefit of its creditors, files for bankruptcy or similar protection, is unable to pay debts as they become due, has a trustee or receiver appointed over all or a substantial portion of its assets, or enters into an agreement for the extension or readjustment of all or substantially all of its obligations.

LIMITATION OF LIABILITY:

Hostcrew shall not be responsible for any claimed damages, including incidental and consequential damages, which may arise from Hostcrew ’s servers going off-line or being unavailable for any reason whatsoever. Further, Hostcrew shall not be responsible for any claimed damages, including incidental or consequential damages, resulting from the corruption or deletion of any web site from one of Hostcrew ’s servers. All damages shall be limited to the immediate termination of service.

Hostcrew shall be the sole arbiter of what is and is not a violation of these acceptable use policies. Hostcrew reserves the right to terminate an account at any time and for any reason that causes harm to any Hostcrew customer's web sites. Hostcrew reserves the right to delete all content and files upon termination. Hostcrew reserves the right to withhold any pre-paid funds for any site removed for violations of these policies. Hostcrew reserves the right to refuse, cancel, or suspend service at our sole discretion.

Hostcrew reserves the right to change these Policies without prior notice or warning. Non-enforcement of any part of these Policies does not constitute consent.

FORCE MAJEURE

HostCrew shall not be in default of any obligation under any Agreement if the failure to perform the obligation is due to any event beyond HostCrew's control, including, without limitation, significant failure of a portion of the power grid, significant failure of the Internet, natural disaster, war, riot, insurrection, epidemic, strikes or other organized labor action, terrorist activity, or other events of a magnitude or type for which precautions are not generally taken in the industry.

Governing Law and Choice of Form - The laws of United States, the State of Illinois and the County of Crawford will govern this Agreement, without reference to rules governing choice of laws. Any action relating to this Agreement must be brought in the federal or state courts located in Crawford County, State, Illinois. When These Terms Take Effect.

MONEY BACK GUARANTEE:

Regular Hosting Clients - Should you become unsatisfied with our services within the first 30 days of your account activation, Hostcrew will refund your hosting fee.

Individual Reseller's and Bulk Reseller's - In the event that you become unsatisfied with our services within 30 days of your reseller account activation, only your initial account fees will be refunded. Once you have added a resold account to your Reseller Plan you will no longer qualify for the money back guarantee/refund. We can not be HELD LIABLE for any fees that you charge your clients.

Hostcrew uses Enom as our primary Domain Registration provider and does not refund domain registration fees paid to Enom.

Violations of these Policies should be referred to abuse@Hostcrew.com

All complaints will be investigated promptly.